Catalytic Converters are not warranted against physical damage caused by road hazards or damage caused by a malfunctioning engine management systems or vehicles not properly maintained or repaired. Under the warranty the item will be replaced. The warranty does not cover labor and associated parts or refunds.
Examples of Converters damaged by outside forces
Fractured Substrate: Caused by outside forces including road damage or ballooning of the converter shell due to over heating or thermal shock damaging the substrate.
Melted Substrate: Caused by extreme temperatures that the converter was not designed to operate in. Excess fuel is the main culprit here most likely related to faulty oxygen or temperature sensors or other fuel delivery and fuel trim related issues.
Heavy Carbon or Soot: Heavy carbon is an indication of a poorly maintained engine in need of an engine de-carbonation service. Heavy soot is an indication of excessive oil use or other contamination inhibiting the converters’ ability to do its job.
Over Heating: Is indicated by the bluing or purplish coloring of the converter. This is an indication of fuel trim issues over time causing the converter to deteriorate. Sluggish or mal functioning up stream O2’s is normally the culprit here.
1 Year warranty or 20,000Km whichever comes first covers perforation on the converter body, flanges, welds, flex pipes. P0420 and P0430 codes are covered for 90 days.
2 Year warranty or 50,000Km whichever comes first covers perforation on the converter body, flanges, welds, flex pipes. P0420 and P0430 codes are covered for 120 days.
Your order number and full name.
A copy of the repair order for the initial repair showing the reason for the repair, the date and mileage of the repair and what else was repaired that caused the original Catalytic Converter to fail and any other work done to the vehicle to ensure a properly functioning engine management system.